PayPal
Newsroom.
News about PayPal is about payments: sending money, requests, checkout, and security.
On this page
What you can count on
You confirm first
Nothing leaves the balance until you accept the person, the amount, and any fee on the confirmation screen.
Activity is the record
The payment stays in the list with the date, the other person, and the amount you approved.
A problem starts there
If a line looks wrong, open it and contact support from the email on the account. We reply there.
The details
Read this before you send, request, or pay. Each point is one thing the screen will ask you to check.
1
For a story
Use Contact and put Newsroom in the subject.
2
For customers
A payment problem belongs in Help, not here.
3
What we share
We talk about the product. We do not share another person’s payment.